The Management Process.mp4 [Text on screen “The Management Process by Jeff Short”] [MUSIC PLAYING] JEFF SHORT: What do managers do? Well, the management process is an interrelated set of activities that are necessary for an organization to achieve its goals. Managers are involved in planning, organizing, leading, and controlling. Now planning, organizing, leading, and controlling doesn't happen in any kind of order. It happens all at once. So managers are constantly shifting gears back and forth between planning and leading and organizing controlling depending on what the need is at any given point in time to achieve the organization's goals. So management involves planning, organizing, leading, and controlling to achieve the organization's goals. Planning is determining what the organization needs to do and how best to get it done. So it starts with setting goals. Let's take a look at an example. Azim, Stephanie, Matt, and Alex are tired of the long winter. They decide they want to go on vacation . Their goal is to go on vacation. Well, where? That goes a little bit vague. We need to be more specific in order to achieve results. Let's suppose they land on an objective. Hey guys, let's drive to Florida for spring break. [A map of the United States showing a car driving from the northeast across the country to the west coast, down the west coast, and then back to Florida] Part of planning is how to best achieve the results. This route is not the best way to achieve the results. We need more specific detail. So let's suppose our group does plot out a more efficient route. What else do they need to do? Well, they need to add a little bit more detail to the plan. So Toronto to Fort Lauderdale has 2,400 kilometers. If they drive 100 kilometers an hour, they will arrive in 24 hours. So here's the plan. Meet at Matt's house on February 12th and leave at noon. That's pretty specific. Each of us will drive four hour shifts until we get there. We'll buy takeout food and coffee along the way and drink it in the car with a quick washroom stops, and we will arrive at the hotel February 13 at noon. Organizing. Deciding how to best use the resources, including people in order to reach our goals. Let's take a look. So here's what everyone's going to do to help us get to Florida. We're going to take Azim's car. Azim is going to bring tunes. Stephanie will bring snacks, and she's going to navigate. Matt we'll reserve the hotel room and add comic relief. Alex will bring change for the tollbooths and help keep us organized. Leading. Guiding people to complete the tasks necessary to reach the organization's goals. Everyone needs to know what they need to do. Someone needs to follow up with them and keep the group motivated. [Cartoon of the group in the car. Speech bubbles pop up reading “Great job Matt!” “Pull over, it’s time to switch drivers” and “Does anyone need a bathroom break?] Controlling. Controlling is monitoring our results and then comparing actual performance against what we plan to accomplish. It involves asking questions such as, are we on track? What are we doing that works well? What's not working so well that's preventing us from achieving our objectives as we planned them? And how do we fix it? How do we get back on track? Let's suppose that the halfway point between Toronto and Fort Lauderdale is somewhere in North Carolina. 1,200 kilometers and 12 hours later, that is where they should be according to the plan. But 12 hours into the drive, the group is only in West Virginia. They're five hours behind schedule. They should be in Charlotte. Why? Well, they determine that their breaks have been too long. It's put them behind schedule. So what options do they have to catch up, to achieve their objective of arriving in Fort Lauderdale by noon? Well they could increase their speed to 150 kilometers per hour. [Text on screen “Probably not a good idea”] They could change their objectives slightly. They could continue to drive at 100 kilometers per hour, and instead of arriving in Fort Lauderdale at noon, drive a bit later 5 PM. [Text on screen “Sounds good”] They'd have to shorten their breaks in order to reach that objective. So the entire drive down the group is planning, organizing, leading, and controlling to achieve their objective. And they arrive in Fort Lauderdale and have a great vacation. [Illustration of group on the beach. Speech bubble reads “Yay we made it!”]